When the terms are accepted, the Session’s consent.terms_of_service field is set to "accepted". Setting a privacy policy URL is optional-Checkout also links to your privacy policy when a URL to your Privacy policy is set in your Public details.Īfter a customer completes checkout, you can verify that the customer accepted your terms of service by looking at the Session object in the webhook, or by retrieving the Session using the API. Before requiring agreement to your terms, set your terms of service URL in your business’ Public details. If consent_collection.terms_of_service='none', Checkout won’t display the checkbox and won’t require customers to accept the terms of service. When consent_collection.terms_of_service='required', Checkout dynamically displays a checkbox for collecting the customer’s terms of service agreement. You can display similar information for refunds. In this example, it’s for purchases that can be returned by shipping them or in-store for a full refund (or exchange) for up to 60 days. The following previews show how Checkout displays a return policy. If you accept free returns, refunds, or exchanges, Checkout highlights the policy for customers. A link to the full return and refund policy.How customers can return items shipped to them.How many days after a purchase you’ll accept returns, refunds, or exchanges.Whether returns, refunds, or exchanges are free or if they’re subject to a fee.Whether you accept returns, refunds, or exchanges.You can edit your return and refund details, including: Because they’re not mutually exclusive, you can select both options if your business sells both categories of goods. Although businesses that sell physical goods use return policies, businesses that sell digital goods or customized physical goods typically use refund policies. Configure return and refund policiesĭisplay your return, refund, or exchange policies, by enabling Return and Refund policies. The following previews show how Checkout displays a dialog with the support contact information, links to the store legal policies, and information about the payment terms. You must add your support contact information and legal policy links in your Public Detail Settings. If you require customers to implicitly consent to your legal policies when they complete their checkout, select the Display agreement to legal terms checkbox. Similarly, add links to your Terms of service and Privacy policy to your sessions by enabling Legal policies. Configure support and legal policiesįrom Checkout Settings, add support contact information to your sessions by enabling Contact information. Presenting this information can increase buyer confidence and minimize cart abandonment. Links to your terms of service and privacy policy.Your support phone number, email, and website. Details about your return and refund policies.Go to Checkout Settings to configure the information you want to display, including: You can display your return, refund, legal policies, and support contact information to your customers on Checkout. Customize policies and contact information You can bold text or insert a link using Markdown syntax. However, Stripe Checkout is optimized for conversion, and adding extra information might affect your conversion rate. Your custom text can be up to 1200 characters in length.
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